Shipping & Delivery Times
We say the usual mail order ‘Please allow up to 28 days for delivery…’ but in practice orders usually take about 7-10 days to arrive, depending upon the country of destination.
Long distance deliveries to places like Australia and New Zealand take about three weeks to arrive on average.
All orders are shipped via International Air Mail as standard. Orders can be shipped via ‘International Signed For’ delivery at a premium – this option gives a tracking number but doesn’t give the ability to track the order until it is actually delivered.
To cancel an order before it has been shipped contact us quoting your order number by either telephoning: USA TOLL FREE: 866-442-3426 / UK FREE PHONE: 0800 088 55 09 or by e-mailing: firstname.lastname@example.org.
Please retain the receipt along with the tracking number in case of any problem.
You should contact us before returning any products under our 30 day money back guarantee to obtain a unique returns number which can be obtained by either telephoning: USA TOLL FREE: 866-442-3426 / UK FREE PHONE: 0800 088 55 09 or by e-mailing: email@example.com. Then return the products back to the returns address listed above.
Please ensure that they are returned in their ORIGINAL & PRISTINE CONDITION and that they are packed carefully to avoid being damaged in transit. If returned goods arrive in anything other than their original condition this may result in a partial or full deduction from your refund.
SOVEREIGN MARKETING LLC, 12717 LOMAS BLVD NE, ALBUQUERQUE, NM 87112
COMPANY REGISTRATION NO. 4948360