Delivery Times
All orders are processed by the end of the next working day and are normally delivered between 7-10 working days but please allow up to 28 days due to possible postal delays.

Returns Policy
You should contact us before returning any products to obtain a unique returns number which can be obtained by either telephoning: (+44) 01462 44 11 33 or by e-mailing: Returned items without a returns number will NOT BE PROCESSED.

When returning products, please ensure that you include your name and address.

Postage costs made by you for returning faulty &/or defective goods will be refunded to you in full.

Postage costs for any other returns back to us, other than faulty goods, are the responsibility of the customer.

ALL Returns must be made by Registered Mail to ensure that they arrive safely and should be sent to:

Returns Department
Ethos Unlimited
Suite II The Business Center
45 - 46 Bancroft
Hitchin, Hertfordshire

Please retain the receipt along with the tracking number in case of any problem.

Refund Policy
We offer a full refund or replacement service for any faulty &/or damaged goods.

If the goods that you purchase are not what you expected then you may return them to us within 30 days from the date of purchase and we will make a full 100% refund to you.

Please ensure that they are returned in their ORIGINAL & PRISTINE CONDITION and that they are packed carefully to avoid being damaged in transit. If returned goods arrive in anything other than their original condition this may result in a partial or full deduction from your refund.

You will receive your refund within a maximum of 30 days from cancellation. You should however expect to receive it within 7 working days.

Credit Card Security Policy
All credit card transactions are carried out through industry standard 128-bit SSL Certificated, encrypted data connections and we never store credit card numbers in any form, either electronic or otherwise. You can order from us safe in the knowledge that your credit card information is treated with paramount importance and the highest of security levels at all times.